Customer Support — SciMed

How Can We Help?

We're a real team in San Jose, California. Whether you have a question about sizing, your order, or shipping — we respond the same day.

🚚Shipping Info 🔄Returns 📦Track Order ❓FAQs 💬Contact Us

🚚 Shipping & Delivery

We dispatch from our San Jose, California warehouse. Orders placed before 2 PM PST Monday–Friday are shipped the same day.

Destination Method Estimated Delivery
Continental USA Standard (USPS / UPS) 2–5 business days
Continental USA Expedited 1–2 business days
Alaska & Hawaii Standard 5–8 business days
Canada International 7–14 business days
UK / Australia / EU International 7–14 business days
Middle East / Asia International 10–18 business days

All orders are shipped in plain, discreet packaging — no product names or medical terminology on the outside of the box.

A tracking number is emailed to you as soon as your order ships. Check the Track Your Order section below for details.

🔄 Returns & Exchanges

We offer a 30-day return policy on eligible products. Contact us within 30 days of purchase and we'll make it right.

Situation What We Do
Wrong size ordered Free size exchange — return the unopened, unused, factory-sealed pouch within 30 days of purchase
Item arrived damaged Full replacement or refund — no return required
Changed your mind Full refund for unopened, unused, factory-sealed products within 30 days of purchase
Product defect Full replacement or refund
⚠️ Opened or used pessaries cannot be accepted for return or refund under any circumstances. This is a strict policy for hygiene and sterilisation safety reasons — a pessary that has been removed from its sealed pouch or has been inserted cannot be restocked or reused. Please consult our Size Guide or contact us before opening if you are unsure about sizing.

To start a return or exchange: email support@scimedstore.com or message us on WhatsApp with your order number and we'll sort it within 24 hours.

📦 Track Your Order

Once your order ships, you'll receive an email with a tracking link. Here's how to use it:

  1. Check your inbox for a shipping confirmation email from SciMed (check your spam folder if you don't see it).
  2. Click the tracking link in the email to see real-time delivery updates.
  3. US domestic orders are typically delivered in 2–5 business days after dispatch.
  4. International orders: allow 7–18 business days depending on destination country and customs.

Haven't received your tracking email? Contact us with your order number and we'll locate your shipment immediately.

❓ Frequently Asked Questions

Do I need a prescription to buy a vaginal pessary?
No — in the United States, vaginal pessaries are classified as medical devices, not prescription drugs. You can purchase directly from SciMed without a prescription. Read our full guide: Can You Buy a Vaginal Pessary Without a Prescription?
How do I know what size pessary to order?
Most adults start with a size 3 or 4. Our Vaginal Pessary Size Guide includes a full size chart with dimensions and typical use cases. If you're unsure, message us on WhatsApp and we'll help you choose.
What's the difference between a ring pessary with and without support?
A Ring Pessary without support is an open ring — ideal for prolapse management, easy to self-manage, and allows intercourse without removal. A Ring Pessary with support has a membrane across the ring providing extra bladder neck support, best for patients with concurrent stress urinary incontinence. Both are available in all sizes 0–9.
Are your pessaries FDA cleared?
Yes. All SciMed vaginal pessaries are FDA 510(k) cleared as Class II medical devices. They are manufactured in-house at our San Jose, California facility under FDA Quality Management System Regulation requirements.
How quickly will my order arrive?
Orders placed before 2 PM PST Monday–Friday are dispatched the same day. US domestic delivery is typically 2–5 business days. International orders take 7–18 business days depending on destination.
Can I order in bulk for my clinic or hospital?
Yes. We offer B2B bulk pricing for healthcare providers, clinics, hospitals, and distributors. Contact us via sales@scimedstore.com or WhatsApp for a same-day quote. Visit our For Clinics page for more details.
Can I return a pessary if I ordered the wrong size?
Yes — but only if the pouch is unopened, unused, and factory-sealed. Return it within 30 days of purchase for a free size exchange. Opened or used pessaries cannot be returned for hygiene and sterilisation reasons. Use our Size Guide or contact us before opening if you are unsure.
My order hasn't arrived — what should I do?
First, check your tracking email for the latest delivery update. If it's been more than 7 business days (US) or 21 days (international) and there's no movement, contact us at support@scimedstore.com with your order number. We'll investigate and resolve within 24 hours.
Is my packaging really discreet?
Absolutely. Every SciMed order ships in a plain, unmarked box with no product names, medical terminology, or company branding visible on the outside. Your privacy is guaranteed on every order.
What are the side effects of using a ring pessary?
Most people tolerate ring pessaries well. Common mild effects include slightly increased discharge and a sense of pelvic pressure during the first few days. Read our complete guide: Ring Pessary Side Effects: What's Normal and What to Watch For.

💬 Contact Our Team

We're based in San Jose, California and respond to all enquiries the same business day.

💬 WhatsApp (Fastest)

Get a reply within a few hours.

+1 (669) 265-9353

Mon–Fri, 9 AM–6 PM PST

📧 Email Support

For order issues, returns, and general enquiries.

support@scimedstore.com

Response within 24 hours

🏢 B2B & Bulk Orders

Clinics, hospitals, and distributors.

sales@scimedstore.com

Visit For Clinics →

Our address: 163 Silcreek Drive, San Jose, CA 95116, USA

Send Us a Message →